General Terms

REGISTRATION

1.1 Registration Process:

Customers are required to register to use MarkaMaking services. The registration process is simple and efficient. You can complete your registration by entering the required information.

1.2 Registration and General Terms:

Individuals who complete registration are deemed to have accepted MarkaMaking's general terms. Compliance with these terms is the users' responsibility.

1.3 Security of Personal Information:

All personal information entered during registration is protected to high security standards and is not shared with third parties. The personal security protection document has been adopted under the law of the Republic of Azerbaijan, and the confidentiality of your personal information is ensured accordingly.

1.4 Username and Password:

After registration is complete, users are provided with their usernames and passwords. We recommend keeping this information secure, as it is required to access your MarkaMaking account.

1.5 Registration Confirmation:

Once your registration is complete, you will receive a confirmation email. Follow the instructions in this email to finalize registration and access your account.

1.6 Updating Registration Information:

If any of your information changes, you can update it immediately on your MarkaMaking profile page. Keeping your information up to date is important for the security of your account.

UPDATES AND CHANGES

1.1 Updates:

MarkaMaking continually updates its website and services to provide customers with a better service. Customers will be informed of these updates in a timely manner.

1.2 Implementation of Changes:

Customers will be informed immediately after new changes and improvements are implemented. Once the changes are adopted, customers can make the decision that best suits their needs.

1.3 Changes to Services:

Whenever MarkaMaking changes its services or prices, the changes will be published on the website immediately. Customers will have a specified period to respond to these changes.

1.4 Service Cancellation:

If an update or change could prevent a customer from using the services, MarkaMaking may offer alternative services or provide certain cancellation terms.

PAYMENT TERMS

1.1 Payment Methods:

MarkaMaking accepts various payment methods for its services, including credit and debit cards, bank transfers and other electronic payment systems.

1.2 Payment Date:

Payments for our services must be made at the time and in the amount specified in the contract.

1.3 Late Payments and Penalties:

A penalty may apply to late payments. These penalties and late fees are clearly specified in the contract.

1.4 Payment Validity:

Certain procedures are used to confirm payments and verify their validity.

1.5 Automatic Renewal:

Automatic payment renewal is offered for some of our services. Payment details of customers who select this option are stored, and payments are collected automatically each billing period.

1.6 Refunds:

If a customer cancels a service after payment, part of the payment may be refunded under certain conditions.

1.7 Currency:

All prices and payments must be in the currency specified by MarkaMaking.

1.8 Payment Confirmation:

The payment confirmation process is used to ensure the security and reliability of customers' information.

1.9 Protection of Payment Information:

Our customers' payment information is very important to us, and all information is encrypted and protected to high standards.

REFUND TERMS

1.1 Basic Requirements:

Certain basic requirements must be met for customers to qualify for a refund. These requirements are listed below:

A customer may request a refund if the service has not been provided.
Accurate information and evidence that the service was not provided must be submitted.
The refund request must be made within 5 days after the order's completion deadline.

1.2 Refund Request Period:

Customers may request refunds for purchased services and products within the specified time frame.

1.3 Documents Required for a Refund:

Certain documents and information are required for a refund request. Submitting these documents helps make the refund process fast and efficient.

1.4 Refund Method:

Refunds may be made through various payment methods, including bank card payments, bank transfers and others.

1.5 Processing Refunds:

After refund requests are accepted, customers are informed that the refund will be processed within 15 business days.

1.6 Suspension of Service Use:

After a refund request is accepted, the customer's use of the services may be temporarily suspended.

1.7 Non-Refundable Services:

Some of our services and products are non-refundable. You can find a list of these on our website.

1.8 Refund Fee:

A small fee may sometimes apply to refunds. Contact customer service for precise information about these fees.

1.9 Rejection of Refund Requests:

Refund requests may be rejected in certain cases. The company explains the reasons for this decision clearly and transparently.

PENALTIES AND WARNINGS

1.1 Purpose of Penalties:

MarkaMaking may impose penalties for violations of service terms or failure to meet contractual requirements. These penalties are intended to ensure users comply with their agreements.

1.2 Penalty Amounts:

Penalty amounts may vary depending on the type of condition and the severity of the violation. A daily penalty of 2% may apply for late payment of the total amount. Exact penalty amounts are specified in the MarkaMaking contract or on the terms page.

1.3 Warnings:

MarkaMaking may send warnings to users before they comply with the terms. These warnings remind users to comply. Repeating the same violation after a warning may result in a penalty.

1.4 Payment of Penalties:

Penalties must be paid within a specified period after the warning. Late payment may result in additional penalties or the risk of service suspension.

LIMITATIONS AND LIABILITY

1.1 Service Limitations:

Use of MarkaMaking services is subject to specific terms and rules. Users must use the services only within the terms agreed during registration.

1.2 User Responsibility:

Users are fully responsible for any inappropriate or unlawful use of MarkaMaking services. Such use may result in suspension of the services.

1.3 MarkaMaking's Responsibility:

MarkaMaking makes its best effort to provide its services continuously and without interruption. However, it is not responsible for interruptions caused by technical reasons. MarkaMaking is responsible to its customers for service quality.

1.4 Compensation for Damage:

If a user or third party suffers damage as a result of MarkaMaking services, liability for compensation is determined according to the terms of the MarkaMaking contract.

1.5 Limitation of Liability:

MarkaMaking's liability is limited to the amount agreed with the customer. MarkaMaking cannot be held liable for additional amounts not specified in the contract.

CUSTOMER SUPPORT AND COMPLAINTS

1.1 Customer Support:

MarkaMaking provides customer support to help users resolve questions and problems related to its services. Support is available 24 hours a day, 7 days a week.

1.2 Complaint Process:

Users may submit complaints about problems or dissatisfaction with MarkaMaking services. Complaints are investigated as quickly as possible, and the customer is contacted.

1.3 Response to Complaints:

MarkaMaking generally responds to submitted complaints within 72 hours. This period may be extended depending on the complexity of the complaint and investigation.

1.4 Handling Process:

Upon receiving a complaint, MarkaMaking immediately investigates the matter and responds to the customer responsibly through an established process.

1.5 Recording Complaints:

MarkaMaking records all submitted complaints and uses this information to improve service quality.

SECURITY AND PRIVACY POLICY

1.1 Data Protection:

MarkaMaking strives to protect personal information provided by users. The information is protected with modern security measures against external threats.

1.2 Use of Personal Information:

MarkaMaking uses personal information provided by users only to deliver its services. This information is not shared with any third party.

1.3 Cookies:

The MarkaMaking website uses cookies to improve the user experience. Users can manage acceptance of these files through their browser settings.

1.4 Login Attempts:

MarkaMaking monitors unauthorized attempts to access user accounts and blocks such attempts immediately. Security warnings are sent to users.

1.5 Changes to the Privacy Policy:

MarkaMaking reserves the right to update its security and privacy policy. All changes are published immediately on the website, and users are notified.

THIRD-PARTY LINKS AND SERVICES

1.1 Links:

The MarkaMaking website may provide links to other websites of interest to users. MarkaMaking is not responsible for the security or content of these links. Users are advised to read those websites' privacy policies when visiting them.

1.2 Third-Party Services:

MarkaMaking may use third-party services to improve service quality or provide additional features. Information and terms for these services are published on their own websites.

1.3 Sharing Information:

MarkaMaking obtains the user's consent before sharing user information with third-party services. Information is shared transparently and in accordance with the law.

1.4 Security of Third-Party Services:

MarkaMaking is not responsible for the security of third-party services. Users are advised to carefully read their security policies and terms before using them.

1.5 Discontinuing Services:

MarkaMaking has the right to discontinue any third-party service for quality or security reasons.

TERMINATION AND ACCOUNT DELETION

1.1 Termination:

MarkaMaking reserves the right to terminate an account if the user fails to comply with contractual terms, does not pay on time or engages in other unlawful activities.

1.2 Account Deletion:

If account deletion is requested by the user or decided by MarkaMaking for the reasons stated above, all data and services are terminated and cannot be restored.

1.3 Account Recovery:

An account cannot be restored after deletion. To open a new account, the registration process must be completed again.

1.4 Data Retention:

After account deletion, MarkaMaking may retain the user's personal information for the legally prescribed period. This information will not be shared with third parties under any circumstances.

1.5 Refund of Payments:

Payments already made are not refunded when an account is terminated or deleted. Adjustments between payments and services are governed by the contract.